Infrastructure Service Delivery Director

Infrastructure Service Delivery Director

Permanent role

We are seeking an experienced Service Delivery Director to lead the end-to-end delivery of secure infrastructure and cloud services across hybrid environments in a System Integrator (SI) setting. This role requires deep expertise in cloud platforms (AWS, Azure, GCP), hybrid IT operations, SIEM tools, APM platforms, and data diode environments. The ideal candidate brings a strong blend of technical leadership, client relationship management, and strategic service operations experience across multi-client environments.

Key Responsibilities:

• Lead strategic service delivery across cloud, on-prem, and hybrid platforms, ensuring high-quality operations and SLA adherence.
• Oversee secure data environments, SIEM, observability, and analytics tools (Splunk, Elastic, Dynatrace, etc.).
• Manage client relationships, conduct service reviews, and drive continuous improvement.
• Ensure ITIL-based operations (incident, change, problem management) and foster automation and process excellence.
• Lead and develop technical teams, manage budgets, and align services to business goals.

Qualifications:

• 10-15 years in IT service delivery 5+ years in a senior leadership role.
• Strong experience in SI environments and managing large, complex IT projects.
• Expertise in cloud platforms, DevOps, data analytics, and security monitoring.
• Required: ITIL v4 Foundation Preferred: PMP, Cloud Certifications (AWS, Azure, GCP), ITIL Managing Professional.

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