Ensure the stable operation of customer's internal systems and servers.
Work with the team leader to ensure that the system configuration conforms to design standards and that the design meets functional and system requirements.
Handle day-to-day user queries (server, network, PC, user account).
Identify system issues and work to improve the system.
Create operation and maintenance procedure manual for knowledge transfer to members.
For system troubles, take recovery action (workaround), investigate errors, and consider measures for improvement.
Communicate with stakeholders based in Japan headquarter via e-mail and online meetings in Japanese language.
Produce and maintain up-to-date system documentation (System runbook, IT Inventory list, ID management list, System parameter sheet).
Coordinate with vendors on maintenance contracts for hardware and software and renew them as appropriate.
Provide idea to Team Head relating to improvement of operation and maintenance, and efficiency.
Together with other team member, act as liaison between the customer Head Office and the customer Singapore Branch for operational task.
Requirements:
Bachelor's degree in information technology, Computer Science or equivalent.
At least 4 years of working experience in IT infrastructure, System Administrator role.
Understanding Microsoft 365.
Experience of managing operating systems: Windows 10/11, Windows Server.
Experience in managing VMWare Infrastructure.
Familiarity with scripting languages such as PowerShell.
Understanding of networking concepts (TCP/IP, DNS, Firewall, VPN).
Good problem-solving and analytical abilities.
Proficiency in Japanese (minimum JLPT N2 or equivalent) is required to effectively communicate with Japanese-speaking stakeholders in both spoken and written formats.
