Job responsibilities:
- Ensure the stable operation of customer's internal systems and servers.
- Work with the team leader to ensure that the system configuration conforms to design standards and that the design meets functional and system requirements.
- Handle day-to-day user queries (server, network, PC, user account).
- Identify system issues and work to improve the system.
- Create operation and maintenance procedure manual for knowledge transfer to members.
- For system troubles, take recovery action (workaround), investigate errors, and consider measures for improvement.
- Communicate with stakeholders based in Japan headquarter via e-mail and online meetings in Japanese language.
- Produce and maintain up-to-date system documentation (System runbook, IT Inventory list, ID management list, System parameter sheet).
- Coordinate with vendors on maintenance contracts for hardware and software and renew them as appropriate.
- Provide idea to Team Head relating to improvement of operation and maintenance, and efficiency.
- Together with other team member, act as liaison between the customer Head Office and the customer Singapore Branch for operational task.
Requirements:
- Bachelor's degree in information technology, Computer Science or equivalent.
- At least 4 years of working experience in IT infrastructure, System Administrator role.
- Understanding Microsoft 365.
- Experience of managing operating systems: Windows 10/11, Windows Server.
- Experience in managing VMWare Infrastructure.
- Familiarity with scripting languages such as PowerShell.
- Understanding of networking concepts (TCP/IP, DNS, Firewall, VPN).
- Good problem-solving and analytical abilities.
- Proficiency in Japanese (minimum JLPT N2 or equivalent) is required to effectively communicate with Japanese-speaking stakeholders in both spoken and written formats.
Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247
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