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Responsibilities
. Providing strategic directions for standardizing of SNOC monitoring and efficient use of resources for pro-active application/infrastructure monitoring.
. Identifying areas for improvement in SNOC communications with other Incident/Problem management, Application/Infrastructure SMEs etc.
. Overseeing creation and availability of SNOC monitoring metrics and alerts reports for management reporting.
. Reviewing completeness and correctness of SNOC monitoring metrics and alerts.
. Establishing measurements and track improvement for SNOC monitoring effectiveness and efficiency.
. Acting as an escalation focal point for all improvement activities involving SNOC
. Supervise and manage a team of service providers to ensure delivery of quality infrastructure services by engaged vendors to the Bank.
. Work effectively and closely with vendor Delivery Managers and technical support staff, regulators, other IT groups such as infrastructure & applications, architecture & engineering, GPS, Finance, internal and external auditors.
. Ability to work closely with various line of business technologies from junior to management level.
. Change governance on all the monitoring changes for production implementation
Perform on call duty on rotation basis.
Requirements
. Excellent communication and organizational skills and able to work with little or no supervision.
. Minimum Degree holder in Computer Science.
. Minimum 5 years IT experience in a bank. In-depth knowledge of application or infrastructure monitoring systems in multi-platforms environment will be an added advantage.
. Minimum 3 years experience in Scripting and web development.
. Experience in Shell, python and Perl scripts is must.
. Experience in Automation and web reports using AJAX, HTML and JS Framework.
. Experience with various monitoring tools like IBM ITM Tivoli, Netcool, Zabbix and Elastic Search, etc.
. Excellent organizational and prioritization skills.
. Excellent team player and strong interpersonal skills.
. Excellent written and verbal communications skills.
. Proactive and able to work under pressure.
. Strong problem-solving skills and positive attitude.
. Eager to learn and hands-on new technology.
. Passionate on-coding and developing automation to support team on need basis.
. Added advantage on new technology stack to support infrastructure in OPENSIFT, DOCKER & KUBERNETES.
We regret that only shortlisted candidates will be notified.
EA License No. 01C4394 . RCB No. 200007268E
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Date Posted: 13/09/2025
Job ID: 126040093