Infrastructure & Cloud Operations Specialist

ICT Hybrid Infrastructure & Cloud Operations Specialist

Provide cross-domain operational coverage and service-continuity support across Microsoft 365 services and on-premises enterprise platforms, ensuring continuity of operations during incidents, leave coverage, and peak operational periods.

Key Responsibilities

• Provide operational coverage and first-level support across: Microsoft 365 services (e.g. Entra ID, Exchange Online,SharePoint Online, Teams)
• Perform initial triage and troubleshooting for incidents affecting collaboration platforms, identity services, and hosting environments
• Coordinate incident escalation and resolution with relevant specialist teams (e.g. M365 specialists, SQL, infrastructure)
• Assist in executing documented SOPs and runbooks for both Microsoft 365 and on-prem platforms
• Support service restoration, backup verification, and recovery activities during incidents
• Provide operational coverage during leave periods and manpower shortfalls to prevent service gaps
• Maintain operational records and handover notes to support continuity across teams

Required Skills & Experience

• Senior experience in enterprise IT operations or infrastructure support
• Workingknowledge of both:
• o Microsoft 365 collaboration and identity services, and
• o On-premises enterprise platforms
• Strong incident coordination and troubleshooting skills across multiple platforms
• Ability to follow and execute established operating procedures across different systems
• . Proven ability to work across teams and provide effective operational handover