The role is responsible for managing day-to-day support of medium-scale maintenance projects, ensuring delivery in line with customer requirements and service level agreements. The Service Delivery Manager will coordinate health checks, application monitoring, incident handling, and customer queries. The position also involves managing vendors, service reporting, supporting business development, and guiding junior team members.
Responsibilities:
- Lead a team of Infra Engineers to perform managed service for entire IT Infrastructure
- Lead a team of Desktop Engineers to provide first level support and technical problem solving for non-IT end users
- Oversees and directs the day-to-day activities of an organization's information technology (IT) infrastructure, ensuring that systems, services and applications work reliably and securely
- Monitoring and Incident Manage the performance of business-critical systems to prevent delays and quickly resolve ongoing issues
- Ability to engage organization's management
- Set guidelines, policies and procedures and drive the execution
- Able to manage multiple deadlines - self-starter, able to prioritize appropriately
- Proficient in managing onsite as well as remote teams, as well as coordinating and communicating customer requirements
- Be proactive in highlighting potential issues or service improvement
- Provide supporting documentation, reports, and other information to management
- Expected to work during off-peak hours on system/maintenance activities
- Be a mentor to juniors
Essential Qualifications:
- High-level understanding of various complementing technologies including Systems, Network, Security, Databases, Monitoring, Patch management, High Availability, Business Continuity, and Automation
- Preferably having technical background in EUC and server management
- 5 - 7 years of working experience in IT, out of which at least 3 years in a team management role
- Possess excellent client service skills
- Positive, resourceful, creative and detail-oriented
- Passionate toward new and existing technologies
- Be effective in interpersonal communication and problem solving
- Sharp technical, analytical, and holistic problem-solving abilities
- Independent, accountable, and take ownership
- Ability to maintain trusting client relationships
Professional and/or Technical Certifications:
- ITIL Foundation certification
To apply,simply click the Apply button or send your updated profile to [Confidential Information]
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.
