Are you passionate about solving technical challenges and creating exceptional employee experiences through technology
Were looking for a self-motivated, adaptable, and quick-learning Helpdesk administrator to join our growing IT team.
Whether you&aposre a fresh graduate or an early-career professional, this role offers the opportunity to take on both hands-on support responsibilities in our Singapore office.
Youll serve as a key front-facing support contact for internal employees, lead onboarding sessions, and play a critical role in shaping and improving IT support processes in the office and in APAC region.
In this role, youll also act as the main point of contact for collecting feedback from users and turning those insights into real, impactful improvements.
As a sole IT supporter, you will need to be able to travel 1-2 times per quarter, as well.
Major Responsibilities:
- Provide on-site IT support to Singapore office employees, including senior management, ensuring smooth daily operations.
- Deliver responsive, empathetic support via phone, email, and ticketing systems.
- Install, configure, and troubleshoot Windows operating systems, Microsoft 365 services, and hardware devices (desktops, laptops, printers, scanners, peripherals).
- Support user issues in Azure, Active Directory, Exchange Server, and other core Microsoft services.
- Offer first-line support for iOS/MacBook environments when needed.
- Conduct new-employee onboarding sessions in accordance with global processes.
- Serve as the primary IT contact for the Singapore office and APAC region, coordinating with employees across time zones and the global IT team.
- Gather user feedback to identify recurring issues, drive continuous improvement, and align local practices with global IT standards.
- Assist with IT projects, policy enforcement, and other tasks that support business growth.
Desired background:
- Open to fresh graduates with strong technical aptitude and a customer-first mindset.
- Knowledge or experience with: Microsoft Windows system administration, Active Directory, Exchange Server, Microsoft 365, and Azure, iOS/MacBook or Linux support (advantage)
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication; comfortable working with international teams.
- Self-motivated, adaptable, and eager to learn new tools and technologies.
- Able to work independently, manage priorities, and follow through on responsibilities.
- Strong customer orientation.
- Willingness to travel occasionally within the region for on-site support, training, or team projects.
Why Join Us
- Play a key role in shaping IT support operations across APAC.
- Gain hands-on technical experience while contributing to process improvement and employee engagement.
- Join a supportive, globally connected IT team that values autonomy and career growth.
- Expand your skills across multiple systems, platforms, and business functions.
