Our Client is a leading Market Maker and is looking for a IT Support Engineer to support its users.
Primary Responsibilities
Ondesk Support
- Setup, configure, and maintain the Windows Desktop Environment and end-user support, including but not limited to hardware and software management, security patches and health check monitoring in line with Global desktop standards, policies and procedures
- Build rapport with help desk customers and provide first line local and second line regional desktop/office technical support including incident/problem identification, resolution and escalation.
- Configure and support general office facilities issues
- Install and maintain desktops, user account administration; responsible for introducing adapting and improving IT systems in own area of responsibility
Local Data Center
Responsible for both the local office & Singapore Data Centre management including, organising deliveries, patching cables, installing servers and inventory management in line with global standards, policies and procedures.
IT Infrastructure
Maintain inventory of all hardware and software.
Knowledge and Skills
Required
- 3-5 years relevant experience
- Customer focused attitude and dedicated to problem resolution
- Must be able to handle multiple projects/issues simultaneously.
- Working experience with Windows 7 and 10 and Microsoft Office
- Must be able to work under pressure with long working hours under critical situations.
- Excellent organization, inventory and desk management skills
- Clear and detail-oriented communicator and team player.
- Outgoing, comfortable with speaking and writing English is a must.
- Data Center Experience
