About the Role
LionsBot International is looking for an IT Support Engineer to be based in our Singapore office on a 12-month renewable contract. This role serves as the primary on-site IT support engineer for day-to-day user support in the Singapore office, working closely with the Global IT team led from overseas.
The role focuses on end-user IT support, onboarding and offboarding activities, asset and access management, local infrastructure support, and adherence to ISO 27001 operational controls. It is suited for an early-mid career IT professional who can operate independently on-site while escalating appropriately to a distributed IT team.
Key Responsibilities
- Act as the primary on-site IT support engineer for day-to-day user support in the Singapore office, with escalation support from the Global IT team
- Resolve end-user IT issues related to laptops, email, VPN access, user accounts, and approved SaaS applications
- Perform structured troubleshooting to identify common causes of recurring end-user or device issues, and escalate with clear findings where required
- Set up, configure, and maintain laptops, user accounts, email, VPN, printers, and subscriptions
- Execute onboarding and offboarding processes, ensuring access provisioning, access removal, and asset handover records are accurate and complete
- Perform routine checks on local IT infrastructure including Wi-Fi, printers, routers, switches, and access points
- Support endpoint security controls such as antivirus, EDR, and system patching in line with company standards
- Provide Level-1 operational support for network and security tools such as firewalls and VPN appliances, escalating complex issues to the Global IT team as required
- Maintain accurate and up-to-date records of IT assets, devices, licenses, users, and support activities
- Support ISO 27001 requirements by following documented IT controls, maintaining access and asset records, and providing operational evidence when required for audits
- Suggest improvements to IT support documentation, onboarding and offboarding checklists, and handling of recurring issues based on day-to-day operational experience
Tools & Environment
The role will work with a mix of on-premise and cloud-based tools, including:
- End-user environments: Windows, macOS (basic exposure to Linux is an advantage)
- Identity & access management: Active Directory and cloud-based directory services
- Collaboration & productivity tools: Microsoft 365, Google Workspace
- Security & networking tools: Barracuda, Cisco, Check Point firewalls, VPN solutions
- Endpoint security, device, and asset management systems
- IT ticketing and documentation platforms
Qualifications & Experience
- 2-3 years of hands-on experience in end-user IT support
- Practical experience supporting Windows and macOS systems basic exposure to Linux is an advantage
- Working knowledge of VPNs, SaaS applications, identity and access management, and ticketing systems
- Familiarity with endpoint security practices, asset tracking, and IT operational controls
- Exposure to network devices, firewalls, or access points is an advantage
- Able to work independently on-site while collaborating effectively with an overseas IT team
- Clear communicator who is organised, accountable, and service-oriented
What We Are Looking For
- An IT support professional who can manage routine on-site support independently and make sound day-to-day decisions
- Able to prioritise IT issues based on user impact and business disruption, and communicate clearly on status and resolution
- Comfortable balancing hands-on technical support with documentation and process discipline
- Professional, reliable, and motivated to deepen technical and operational skills over time
