Information Technology Support Engineer

Job Responsabilites:

System Software Maintenance: Routine maintenance, installation, upgrades, user guidance, and configuration services for Windows operating systems; as well as system installation, image creation and maintenance.

Hardware fault detection, location, and troubleshooting;

Switch-to-terminal network connectivity and troubleshooting.

Supports wired network, Wi-Fi, shared files, and VPN access.

Handle tickets assigned by the call center and complete them on time.

Handle other helpdesk tasks as assigned by the client.

Job Requirements:

Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.).

Familiar with general network hardware and capable of performing basic troubleshooting and configuration tasks.

Ability to Support of Office Network, Shared Drive, Wireless, and VPN connectivity

Have basic communication skills in both Chinese and English, capable of supporting and maintaining Chinese and English versions of operating systems and software systems.