About the Role
We are looking for a proactive and skilled EUC Support Engineer to join our IT team. You will be the first point of contact for technical issues and service requests, ensuring seamless IT support for our users. The role requires strong technical knowledge, customer service focus, and the ability to troubleshoot and resolve end-user issues efficiently.
Key Responsibilities
- Provide first-level technical support via phone, email, or ticketing system.
- Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and networking.
- Manage Active Directory accounts, access permissions, and password resets.
- Configure and deploy desktops, laptops, and mobile devices.
- Support enterprise applications and ensure compliance with IT policies.
- Work with ITSM tools (ServiceNow/Remedy) to manage incidents and requests.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Provide guidance to end-users and assist in IT improvement initiatives.
Requirements
- 24 years of IT support / service desk / EUC experience.
- Strong knowledge of Windows OS (10/11), Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
- Hands-on experience with Active Directory, password resets, group policies.
- Experience with ITSM tools (ServiceNow, Remedy, or similar).
- Exposure to Intune / Azure AD / Mobile Device Management (preferred).
- Excellent troubleshooting, communication, and customer service skills.
- Ability to handle pressure, multitask, and work independently.
- Diploma or higher in IT or related field. Certifications (Microsoft, CompTIA, ITIL) are a plus.
Why Join Us
- Be part of a dynamic IT team driving technology excellence.
- Opportunities for growth, training, and certifications.
- Exposure to enterprise-level IT systems and VIP support.
