Information Technology Service Desk

IT Service Desk Analyst (Japanese / Mandarin)

Headcount: 3 (Japanese / Mandarin Support)

Location: Changi Business Park, Singapore

Certificate :-Candidates must have JLPT N2 or N1 certification

Role Overview

We are hiring IT Service Desk professionals with strong customer support experience and bilingual communication skills. The role involves handling email and phone-based technical support while providing excellent customer service.

Key Responsibilities

• Provide IT service desk support via email and phone
• Handle customer queries in English + Japanese OR English + Mandarin
• Resolve basic IT technical issues
• Support users on applications, APIs, MFT, and host-to-host connectivity
• Log incidents and service requests
• Follow ITIL-based service desk processes
• Deliver high-quality customer service and communication

Required Skills

• Fluent in English and Japanese OR English and Mandarin (Read, Write, Speak)
• Experience in IT Service Desk / IT Call Centre
• Strong email writing and communication skills
• Customer service experience in technical environment
• Basic IT troubleshooting knowledge
• Exposure to:
• APIs
• MFT (Managed File Transfer)
• Host-to-Host integrations
• Application support

Sonali Sindhi

Whatsapp No.: +91-9634441110/

+65 60275492// [Confidential Information]