INFORMATION TECHNOLOGY MANAGER

Key Responsibilities
. Provide Level 2/Level 3 technical support across hardware, software, network, and system domains
. Manage installation, configuration, and troubleshooting of servers, desktops/laptops, network devices, peripherals, and enterprise applications
. Administer Active Directory, Azure AD, Office 365, ICT policies, user provisioning, and identity lifecycle
. Oversee network operations including switches, routers, wireless controllers, firewalls, and VPN
. Manage patch management, backup and recovery operations, and system upgrades
. Implement and maintain cybersecurity controls, endpoint protection, MFA, access control, and compliance enforcement
. Support and execute IT projects, including cloud adoption, system migrations, and infrastructure modernization
. Maintain IT asset inventory, documentation, lifecycle management, and audit records
. Coordinate with vendors, OEMs, and internal stakeholders for procurement, technical resolution, and SLA compliance
. Apply ITIL-based processes for incident, problem, change, and configuration management
. Contribute to technology planning, continuous improvement, and operational optimization initiatives

Technical Skills & Competencies
. Operating Systems: Windows Server, Windows, Linux
. Networking: TCP/IP, DNS, DHCP, VLAN, Firewall, VPN
. Cloud & Productivity Platforms: Microsoft 365, Azure, Google Workspace (optional)
. Tools & Management: ITSM ticketing systems, endpoint management, security tools, backup solutions
. Frameworks: ITIL and service delivery methodologies
. Strong diagnostic, troubleshooting, and documentation capabilities

Qualifications & Experience
. Degree in Information Technology, Computer Science, or related field
. 7 years of professional IT experience in IT operations, infrastructure support, and service delivery
. Certifications preferred: CompTIA (A+/N+/Security+), CCNA, ITIL, Microsoft 365, MCSA/MCSE (optional)