Information Technology Executive, L1

We are seeking for IT Executives who will join one of our clients - a leading Singapore-based provider of biomedical, life sciences, and healthcare solutions.

Responsibilities:

Serve as the first point of contact for IT support, providing Level 1 and basic Level 2 helpdesk services (on -site and remote) to end users for hardware, software, network, and application -related issues.

Provide daily support and set -up for the Group's IT infrastructure, including desktops/laptops, network, telephon e, security, business applications, and system reliability.

Support and conduct internal training on systems, Microsoft 365 (Outlook, Teams, SharePoint, Excel, PowerPoint), and IT security awareness.

Administer and manage Active Directory accounts, Office 365 user access, printer accounts, and IT ticketing systems.

Support deployment and management of software applications and solutions for users Troubleshoot issues related to Windows OS (boot errors, updates, user profiles, etc.) and end -user devices (laptops, desktops, printers, IP phones, softphones).

Assist in system performance monitoring to ensure stability and uptime

Oversee user onboarding and offboarding processes, ensuring appropriate access provisioning and IT equipment setup/retrieval.

Ensure compliance with company IT policies, procedures, and cybersecurity practices (e.g., antivirus, password policies, data protection).

Recommend improvements to existing IT processes, SOPs, and work instructions.

Maintain and update IT administrative documentation, including user accounts, asset tracking, loan records, and network diagrams.

Track and manage IT inventory, including procurement, deployment, and audits of IT assets and any ad -hoc task.

Maintain and manage ITSM, ITAM , service request and patch management systems.

Provide ad -hoc and after -hours IT support during outages, system upgrades, or preventive maintenance when required.

Qualifications and Requirements:

Diploma or B achelor's Degree in Information Technology , Computer Science, or a related discipline.

At least 2 3 years of relevant hands -on experience in IT support, preferably in a corporate environment.

Strong troubleshooting skills in hardware, operating systems, user software (especially Microsoft 365), and general end -user support.

Proficient in IT ticketing systems, asset management, and service documentation.

Familiarity with LAN/Wi -Fi network troubleshooting and basic network support.

Working knowledge of IT security awareness, antivirus solutions, and data protection measures.

Proficient in Windows administration and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).

Self -motivated, proactive, and able to manage multiple tasks effectively.

Strong interpersonal and communication skills with a customer -service mindset.