Job Description

DIPLOMA IN INFORMATION TECHNOLOGY
AT LEAST 1 YEAR'S WORKING EXPERIENCE
PROVIDE DAILY TECHNICAL SUPPORT TO USERS
DELIVER FIRST-LINE SUPPORT FOR HARDWARE AND SOFTWARE
TROUBLESHOOT AND RESOLVE USER ISSUES VIA HELPDESK SYSTEM AND DIRECT ESCALATION
CONFIGURE AND INSTALL OPERATING SYSTEMS, APPLICATIONS, DRIVERS AND UPDATES
MAINTAIN AND MONITOR PHYSICAL AND VIRTUAL SERVERS, APPLYING ROUTINE MAINTENANCE AND UPDATES
SUPPORT CORE IT SERVICES
MAINTAIN IT ASSET INVENTORY AND SOFTWARE LICENSE RECORD
ASSIST WITH ONBOARDING/OFFBOARDING, DEVICE SETUP, AND IT ORIENTATION