Incident Manager

You can work with us at one of top FinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, in total managing about quarter of all the world's money under management. BlackRock is global but close-knit team of individuals who share a common goal of providing the very best possible level of support to our business partners and customers. From the top of the firm down, we embrace the diversity of values, identities and ideas brought by our employees. We are serious about our people and offer Flexible Time Off, collaborative working spaces and several other benefits.

An individual selected in this position will have the chance to define relationships with IT teams across the globe and will be exposed to many different applications and technologies used at BlackRock, resulting in an overarching view of how functional teams and technology work together to deliver services to end users.

We are a team with wide and varied stack and abilities, but we're particularly interested in meeting people with skills in some of the following: Strong Leadership, Data-driven Analysis, Linux, Networking Concepts, Distributed Databases, and Cloud Platform offerings like Microsoft Azure and Google. If any of this excites you, we want to talk to you.

Team Overview:

The Mission Control organization is part of the Aladdin Product Group Platforms Team at BlackRock. It is responsible for the Aladdin client experience through a hub for operational support and control across our core investment systems.

Who we are looking for:

An Incident and Problem Manager to join the Service Management team. A person who has a passion for technical troubleshooting and can direct a team through multiple simultaneous incidents. This role involves identifying trends and being a problem solver with a proficiency in quickly learning new technologies and proprietary systems.

A successful candidate will be responsible for end-to-end management of incidents through leading, driving, facilitating, and chairing all incidents including investigation activities, meetings, and conference calls Someone who can form collaborative action plans with specific actions, roles, and deadlines, and ensuring these are completed.

Would you like to be the part of our team

Qualifications:

A candidate is encouraged to possess and demonstrate the following:

• Requirement to work on weekends (Saturdays and Sundays - Monthly once). Requirement to start work during early hours at 6:30AM SGT to 3:30 SGT

• 2+ years experience in the role of Incident Manager

• Is familiar with industry standard Incident and Problem Management practices.

• An understanding of running services on Cloud infrastructure solutions

• Experience in application monitoring solutions

• Leverage data driven analytics tools.

• Understanding of operating within an ITIL framework

• Previous experience working in the Financial Services or Technology industry.

• Scripting or basic development language skills to automate common tasks.

• Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organization.

• Excellent organizational skills, and attention to detail.

• Self-advised, effective at prioritization and takes full ownership of responsibilities and is a diligent teammate.

• Adaptive individual, able to multi-task and adjust in a fast-paced environment.

• Experience with any of the Incident Management tools like ServiceNow, Remedy etc.