Incident Manager

about the company:
Our client is a leading global financial institution with a strong presence in Asia. With an established reputation in corporate and investment banking, the firm is committed to driving innovation, technology adoption, and operational excellence to deliver reliable services to its clients worldwide.

about the job:
We are seeking an experienced Incident Manager to join the technology operations team. This role is responsible for driving the resolution of critical technology incidents across regional and global applications, ensuring minimal business disruption. You will coordinate with diverse technical and business stakeholders, manage incident triage end-to-end, and provide timely communication updates to senior leaders. Beyond incident handling, you will also lead problem investigations, identify root causes, and contribute to continuous improvements in operational processes and service delivery. The role requires a strong ability to think on your feet, manage pressure in high-stakes situations, and maintain collaborative relationships with teams across different regions.

skills and experience required:

• 8-14 years of overall experience in IT service management, with proven expertise in incident and problem management
• Strong background in IT support, ideally within financial services, with exposure to banking or payments systems across multiple regions (APAC, EMEA, AMER)
• Familiarity with ITIL frameworks (ITIL Foundation certification preferred)
• Excellent communication skills, able to provide clear updates to both technical and non-technical stakeholders, including senior management
• Proactive, hands-on, and resilient team player who thrives in a high-pressure environment
• Strong documentation, process improvement, and reporting skills
• Additional exposure to process design, risk management standards, Six Sigma/DMAIC methodologies, or large enterprise IT environments will be an advantage

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at [Confidential Information] (EA: 94C3609 /R23111951)