JOB PURPOSE
Support Store Manager in bringing to the store to full potential, achieving business results and qualitative objectives:
- Plans and cascades training programs in line with global, local and store priorities.
- Promotes a culture of Shadowing: Observation, Feedback and Coaching at all Store levels.
- Supports Store Leadership in Team development and driving performance of individual Client Advisors.
- Ensures an effective Client Journey implementation impacting among others on Conversion, Clienteling, Leathergoods Mindset, Zoning, etc.
RESPONSIBILITIES
PARTNER WITH STORE MANAGER & STORE LEADERSHIP
- Identify training needs in line with business priorities
- Develop training action plans at a Store & Client Advisor level
- Leverage in-store training tools: training sessions, coaching sessions, Daily Briefing moments, and best-practice sharing
- Collaborate with all other retail functions (e.g., Merchandising, CRM, Events, etc.) to jointly organize and manage specific training activities
- Perform Team gap analysis and build individual coaching plans, and provide ongoing feedback on individual team member progress, performance and training level
TRAINING & CONTENT
- Support Store Leadership to ensure full training contents cascading on Brand, Client Journey and Product knowledge
- Drive in-store training initiatives with active shop floor presence
- Monitor quality, impact and true retention of training content
- Ensure Store Team embraces a self-learning culture, with special attention to Retail Training Digital Tools (Training APP)
CULTURE OF COACHING
- Lead a culture of in-store coaching prioritizing Client Advisors according to their needs and focusing on selling skills, Client Experience, Clienteling, Styling, Brand ambassadorship and High-End products
- Follow-up with individual Shadowing (Observation / Feedback / Coaching) on Store Leadership to ensure a seamless and correct one-to-one process in store (Coach the Coach)
- Ensure regular communication with Trainees, giving them continuous feedback on progress
ONBOARDING
- Manage onboarding journey for New Hires in the store by facilitating their in-store induction and partnering with HR
You are the first Prada Ambassador in the store, fostering a culture of Empathy, Warmth, Passion and Proactivity in line with Prada Client Experience.
KNOWLEDGE AND SKILLS
- Ability to understand business needs and create a related Action Plan
- Ability to plan a Training calendar aligned with the Action Plan
- Ability to drive business results and foster a business mindset
- Proven Shadowing ability on different Store roles - Client Advisors and Store Leadership (Observation skills / Feedback method / Coaching method)
- Proven experience in public speaking (contents creation is a nice to have)
- Able to embrace and bring learning innovation into the methods of delivery - both digital and live
- Experience in Training/Learning roles applied to the Luxury Retail Business
- Able to relate with different Stakeholders levels
- Excellent verbal communication and strong presentation skills
- Client, business and KPIs focused
- Detail-oriented, organized, structured-thinker
- Listening skills
- Self-motivated, ability to think and work independently
- High Teamwork competency
- Leads by example
- 2 years of experience in a similar role in Luxury Retail
- Fluency in English is a plus
- Prada Enthusiast!
- Coaching Certification is a plus
