About TabSquare:
Tabsquare is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experiencefast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
As part of Delivery Hero, one of the world's largest food technology companies with revenues exceeding 10B, we benefit from unmatched scale, global innovation, and data-driven insights. Through close collaboration with Foodpanda, Delivery Hero's leading on-demand delivery platform in Asia, TabSquare has unique access to an extensive merchant network, powerful cross-sell opportunities, and the ability to co-create the future of digital dining experiences.
Tabsquare is Headquartered in Singapore and operates across 10+ APAC markets, we are on an ambitious journey to scale, and we're looking for visionary talent to help us lead the charge.
Learn more at www.tabsquare.ai
Responsibilities:
- Specifically, responsible for System installation, training and project management for the TabSquare products & associated interfaces.
- Perform on-site evaluation of client premises for pre-implementation.
- Manage project timelines, installation and configuration of the TabSquare product suite
- Track and resolve issues and escalate issues when required
- Provide application training with a demonstrated understanding of Application, and content management systems
- Be familiar with and adhere to the latest training and installation standards and procedures
- Work with internal support and product teams to ensure service level requirements are exceeded
- Be able to analyze the reasons behind problems / bugs during testing
- Work with customers to ensure that contractual service expectations are exceeded
- Provide pre-sales support to the local sales team
- Perform other duties as requested or as deemed appropriate
- Provide operational support and ongoing maintenance and enhancement after implementation, including troubleshooting of production issues.
- Ad-hoc duties assigned by management
Requirements:
- 25 years of experience after completing NITEC, Diploma in IT, or equivalent qualification; OR Fresh graduates from reputable colleges or universities
- Experience in Technical Support, mainly L1 support; experience in L2 support will be beneficial
- Working knowledge of Incident, Problem and Change Management disciplines (desired)
- Be curious to learn new things and self-motivated to always catch up on state-of-the-art web technologies
- Fluent in English (oral and written communication)
- Self-motivated and excellent customer handling skills Ability to work independently under pressure to meet service levels agreement.
Why Join TabSquare
Own and Shape Growth in a High-Growth Tech Company
- Be at the forefront of innovation in AI, fintech, and digital ordering solutions for F&B.
Make an Impact, Fast
- You'll have the autonomy and accountability to move fast, make decisions, and see the impact of your work.
Culture of Innovation and Learning
- Join a collaborative, agile team that values ideas, experiments, and continuous improvement.
Attractive Compensation & Career Progression
- We recognize performance and invest in your growth with real opportunities to step up.
