Santa Fe Relocation is a global mobility company specializing in managing and delivering high-quality relocation services worldwide. Our core competence is providing services that help corporations and their employees as well as individuals and their families to relocate and settle in new places.
General Description
This position will professionally support the Immigration (IMMS) Team in providing smooth service delivery for any product within scope.
Duties and Responsibilities
- To assist Immigration Consultants and other team members with immigration paperwork preparation such as filling up the application forms, letters based on information provided by clients, translation work etc.
- Responsible for filing case documents for each assignee and dependent, in accordance with country Policy and/or ISO requirements. This includes and is not limited to scanning, copying and preparing hard and/or soft copies of the case documents and all associated correspondence.
- Assist in conducting research and compile information related to IMMS.
- Help with administration of visa expiry report by reminding consultants and open renewal service jobs in ORBIS upon receipt of authorization from clients.
- Assist with invoice preparation and collection.
- To assist in the administration of CORE/ORBIS as follows:
- Update Service Details and upload documents (Work Permit, Residence Licence and Passport etc)
- Complete estimate charges in Service Details page
- Assist in collecting or delivering physical documents where in person appearance is required.
- Support any team members in IMMS team whenever required on any administration work needed such as filing, system updates, translation work, invoicing, reporting, etc.
- Overall in charge of the administrative duties
- Assist in training the admin staffs to new staff (if any)
Education, Qualifications and Work Experience
- Must have at least 2-3 years relevant experience in a similar function.
- Excellent computer skill, MS office, Outlook, etc.
- English ability and fluency in local language depending on office location.
- Proven client service experience.
- The attributes and behaviours required for Santa Fe Values of Quality, efficiency, people, safety, respect & ethics.
Technical Knowledge & Skills
- Good communication / negotiation / organization skills,
- Pro-active, can do attitude and team work, problem /conflict resolving skills
- Attention to detail.
- Ability to work to deadlines and prioritize workload.
Behavioural Competencies
- Quality - Providing outstanding service to our clients at all times.
- Efficiency - Dealing with queries and applications timeously
- People - Being supportive to colleagues and clients
- Confidentiality - Understanding that all documentation provided to us is confidential and that the clients trust us with their personal information.
- Respect - Respecting colleagues and clients and treating them with a personal touch so that they are comfortable with us.
- Ethics - Working hard, maintaining integrity and values at all time
