IMMEDIATE HIRING- Production support (Linux / Unix) L1 / L2

Requirement:

Job Role/Level L1/L2 Production Support

Quantity 1

Mandatory Skills Requirement:

Minimum 2+ years of Production Support experience

Minimum Java development skills will be added advantage.

Key responsibilities

. Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.

. Monitor system performance, detect anomalies, and ensure uptime and availability of services.

. Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.

. Work closely with L1 support to ensure a seamless escalation process for complex issues.

. Collaborate with development teams to identify and resolve recurring issues or system bugs.

. Perform root cause analysis and provide recommendations for system improvements.

. Document technical issues, solutions, and best practices for future reference.