ICT & Solutions Engineer

Key Responsibilities:

• Deploy and configure multifunction printers (MFPs) and print servers.
• Implement and support print management, document capturing, and document
• management systems across on-prem, cloud, and hybrid setups.
• Integrate MFPs &/or solutions with customer IT environments: Windows Server/Client
• OS, macOS, ARM, Android, IOS, Active Directory, DNS/DHCP, VLANs, network
• segmentation, firewall coordination, Microsoft Entra ID, Microsoft Azure, Microsoft 365,
• Google Workspace, SharePoint Online, OneDrive, Google Drive.
• Configure scanning workflows, OCR, SMB/FTP, and cloud routing.
• Provide Helpdesk support and manage escalations.
• Troubleshoot printing, network, identity, and workflow issues.
• Provide internal staff training & support.
• Support pre-sales activities, project management and assist with technical proposals.
• Produce technical documentation and SOPs.

Certifications

• CompTIA Security+ or Network+
• Cisco Certified Support Technician (CCST)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Windows Server Hybrid Administrator
• Microsoft Certified: Azure Administrator Associate

Requirements:

• Diploma/Degree in IT, Networking, or Computer Engineering.
• Strong knowledge of TCP/IP, VLANs, switching, routing, and firewalls.
• Experience with Operating Systems, Active Directory, Entra ID, Cloud Applications
• Services (M365 & Google Workspace)
• Familiarity with print/scan environments, capture solutions, or DMS is an advantage.
• Strong troubleshooting and communication skills.