ICT Project Manager

Roles and Responsibilities

. Overseeing and managing multiple vendors and external providers of ICT services, working with team members from application and infra teams to deliver projects and enhancements on time and within budget.

. Project Management (Scope, Budget and Schedule) including regular management reporting for the project.

. Ensuring that the project is executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality.

. Participating and contributing in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation.

. Reviewing project deliverables, e.g. functional specifications, system test plan & results, user guide, operation manual.

. Planning and collaborating with users on user acceptance testing.

. Assessing service requests for enhancements and maintenance of systems.

. Ensuring that Service Level Agreements for projects and incidents are met.

. Identifying potential project risks and its implication to the organisation and to recommend mitigating measures as to manage the risks.

. Ensuring that the development processes, procedures and system comply with IT management policy, quality management policy and security guidelines.

. Managing and resolving day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations.

. Working with the relevant parties to resolve security vulnerabilities found during the PCM period.

. Assisting in business change management activities.

. Analyzing, facilitating, modeling, and organizing information in order to reconcile conflicts, eliciting requirements and distinguishing solution ideas from business needs.

. Conducting requirements workshops to gather user requirements and analyzing business processes to provide clear analysis and documentation of the problems and proposed.

4. Knowledge and Skills

. Tertiary Education in relevant fields is preferred

. Hands-on experience in at least 1 full project development life cycles

. Advantageous to have:

o Consulting or Business Analysis experience

o Business Analysis certification (Certification of Competency in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP)).

o Knowledge of, and experience in one or more of the following areas is preferred:

. Oracle and/or Microsoft SQL Database and Real-time Data replication technologies

. APIs and API Management

. Experience in government processes

o Up to date on product trends, best practices and technologies

. Strong analytical, conceptualisation and problem-solving skills

. Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges

. Results and customer oriented

. Team player with strong organization and people handling skills

. Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders