ICT Hybrid Infrastructure & Cloud Operations Specialist - Platform Operations Engineer

Role Purpose
Provide cross-domain operational coverage and service-continuity support across Microsoft 365 services and on-premises enterprise platforms, ensuring continuity of operations during incidents, leave coverage, and peak operational periods.

Key Responsibilities
. Provide operational coverage and first-level support across: o Microsoft 365 services (e.g. Entra ID, Exchange Online, SharePoint Online, Teams)
. Perform initial triage and troubleshooting for incidents affecting collaboration platforms, identity services, and hosting environments
. Coordinate incident escalation and resolution with relevant specialist teams (e.g. M365 specialists, SQL, infrastructure)
. Assist in executing documented SOPs and runbooks for both Microsoft 365 and on-prem platforms
. Support service restoration, backup verification, and recovery activities during incidents
. Provide operational coverage during leave periods and manpower shortfalls to prevent service gaps
. Maintain operational records and handover notes to support continuity across teams

Required Skills & Experience

. Senior experience in enterprise IT operations or infrastructure support
. Working knowledge of both: o Microsoft 365 collaboration and identity services, and o On-premises enterprise platforms
. Strong incident coordination and troubleshooting skills across multiple platforms
. Ability to follow and execute established operating procedures across different systems
. Proven ability to work across teams and provide effective operational handover