IAM Operations Engineer

Role: IAM Operations Engineer

We are seeking an experienced Identity and Access Management (IAM) Operations Engineer to support and enhance our enterprise identity platform. This role focuses on the day-to-day operations, administration, and continuous improvement of IAM services across cloud and enterprise environments. The ideal candidate has strong hands-on experience with Microsoft Entra ID and AWS IAM Identity Center, and works closely with security, infrastructure, and application teams to ensure secure and seamless access for users.

Responsibilities:

Identity Platform Management

. Operate, administer, and support enterprise IAM platforms, including Microsoft Entra ID and AWS IAM Identity Center

. Support authentication and authorization mechanisms such as SSO, MFA, conditional access, and federation

. Implement and maintain IAM policies, standards, and operational procedures

. Integrate IAM solutions with cloud services, SaaS applications, and on-prem systems

. Perform access reviews, audits, and compliance-related activities

. Participate in IAM platform upgrades and enhancements during weekend maintenance window

User Support & Operations

. Provide Level 2 / Level 3 support for incidents and service requests

. Monitor system performance and infrastructure health to ensure availability and optimal operation

IT Service Management

. Understands ITIL processes for Incident, Problem, Change Management

. Create and update tickets with detailed documentation and resolution steps

. Maintain SLAs and ensure timely ticket resolution

Documentation & Knowledge Management

. Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)

. Maintain runbooks for common operational tasks

Required skills and qualifications

. A degree in Computer Science, Information Technology, IT Security or a related field with at least 2-4 years of work experience

. Atleast one year of hands-on experience in IAM or identity-related operations

. Strong practical experience with:

a. Microsoft Entra ID (Azure AD) - users, groups, conditional access, MFA, SSO, enterprise applications

b. AWS IAM Identity Center - permission sets, account assignments, and federation

. Solid understanding of identity concepts: authentication, authorization, RBAC, least privilege, federation

. Experience with IAM-related protocols such as SAML 2.0, OAuth 2.0, OpenID Connect

. Familiarity with cloud environments and security best practices

. Strong troubleshooting and problem-solving skills

. Ability to work effectively with cross-functional technical and business teams

. Good documentation and communication skills

Preferred skills and qualifications:

. Experience supporting hybrid identity environments (on-prem AD + cloud)

. Relevant certifications e.g. Microsoft Certified: Identity and Access Administrator Associate