IAM Operations Engineer

Weare seeking an experienced Identity and Access Management (IAM) OperationsEngineer to support and enhance our enterprise identity platform. This rolefocuses on the day-to-day operations, administration, and continuousimprovement of IAM services across cloud and enterprise environments. The idealcandidate has strong hands-on experience with Microsoft Entra ID andAWS IAM Identity Center, and works closely with security, infrastructure,and application teams to ensure secure and seamless access for users.

Responsibilities:

Identity Platform Management

. Operate,administer, and support enterprise IAM platforms, including Microsoft Entra IDand AWS IAM Identity Center

. Supportauthentication and authorization mechanisms such as SSO, MFA, conditionalaccess, and federation

. Implementand maintain IAM policies, standards, and operational procedures

. IntegrateIAM solutions with cloud services, SaaS applications, and on-prem systems

. Performaccess reviews, audits, and compliance-related activities

. Participatein IAM platform upgrades and enhancements during weekend maintenance window

User Support & Operations

. ProvideLevel 2 / Level 3 support for incidents and service requests

. Monitorsystem performance and infrastructure health to ensure availability and optimaloperation

IT Service Management

. UnderstandsITIL processes for Incident, Problem, Change Management

. Createand update tickets with detailed documentation and resolution steps

. MaintainSLAs and ensure timely ticket resolution

Documentation & Knowledge Management

. Createand maintain technical documentation, knowledge articles, and standardoperating procedures (SOPs)

. Maintainrunbooks for common operational tasks

Required skills and qualifications

. Singaporeansonly

. Adegree in Computer Science, Information Technology, IT Security or a relatedfield with at least 2-4 years of work experience

. Atleast one year of hands-on experience in IAM or identity-related operations

. Strongpractical experience with:

a. Microsoft Entra ID (Azure AD) - users,groups, conditional access, MFA, SSO, enterprise applications

b. AWS IAM Identity Center - permissionsets, account assignments, and federation

. Solidunderstanding of identity concepts: authentication, authorization, RBAC, leastprivilege, federation

. Experiencewith IAM-related protocols such as SAML 2.0, OAuth 2.0, OpenID Connect

. Familiaritywith cloud environments and security best practices

. Strongtroubleshooting and problem-solving skills

. Abilityto work effectively with cross-functional technical and business teams

. Gooddocumentation and communication skills

Preferred skills and qualifications:

. Experiencesupporting hybrid identity environments (on-prem AD + cloud)

. Relevantcertifications e.g. Microsoft Certified: Identity and Access AdministratorAssociate

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