Job Description

Role Overview

The Workspace Technology Engineer is responsible for supporting, maintaining, and improving end-user workspace technologies within the organisation. This role is expected to work independently on day-today operations while contributing to design, improvement, and project initiatives

Key Responsibilities

End-User Computing & Device Management

Manage device lifecycle activities including provisioning, patching, upgrades, and decommissioning
Administer endpoint management platforms such as Microsoft Intune and/or SCCM
Troubleshot complex endpoint and workspace-related issues
Workspace & Collaboration Technologies
Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
Assist with collaboration and productivity tool enhancements
Support virtual desktop or remote access solutions (e.g. AVD, VDI) where applicable

Security & Compliance

Implement and maintain endpoint security controls such as BitLocker, Defender, and compliance policies
Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access
Ensure workspace environments meet internal security, audit, and compliance requirements

User Support & Operations

Provide Level 2 / Level 3 support for workspace-related incidents and service requests
Perform root cause analysis and implement long-term solutions for recurring issues
Collaborate with Service Desk and infrastructure teams to improve support efficiency

Documentation & Continuous Improvement

Maintain technical documentation, SOPs, and operational runbooks
Participate in technology refresh, pilot, and proof-of-concept (POC) activities
Proactively identify opportunities (automation AI etc.) to improve user experience, stability, and security

Required Skills & Experience

Technical Skills

Strong experience with Windows 11 and Microsoft 365
Administrator experience in Intune, and SCCM Admin Portal (Mandatory)
Administrator experience in Virtual environment (Azure Admin Portal) (Mandatory)
e.g. Creating AVD, Runbooks & etc.
Working knowledge of Entra ID (Azure AD), Group Policy, and endpoint security controls
Basic to intermediate PowerShell scripting skills
Familiarity with ITIL-based support processes 3-5 years of experience in Workspace role
Experience supporting enterprise or corporate IT environments
Exposure to audit, compliance, or regulated environments is an advantage

Soft Skills

Strong troubleshooting and analytical skills
Good communication skills with both technical and non-technical users
Ability to work independently with minimal supervision
Team-oriented with a proactive and responsible mindset

Preferred / Nice-to-Have

Microsoft certifications related to Modern Workplace or Endpoint Management
Experience with ServiceNow or other ITSM tools
Exposure to AI (Copilot Bot creation), automation, VDI, or zero-trust security models