HVAC Service Sales Engineer (Singapore)

Role Responsibilities:

• Act as customers representative. Operate as the lead point of contact for any and all matters specific to the customers
• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
• Encourage customer growth and loyalty to the company through continuous support and customer assistance.
• Resolves customer complaints by investigating problems; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understands customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepares and reviews contract terms and conditions
• Presents the proposal to the customer.
• Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.
• Other relevant duties as assigned.

Role Purpose:

• Growth hunter mindset individual to drive and to obtain aftermarket orders from customers.
• To support organic growth in our local aftermarket service business.

Requirements:

• Bachelor's degree in engineering with min 5 years relevant HVAC sales experience
• Ability to grow new markets and foster existing accounts
• Knowledge in HVAC system, Chiller Plant, Airside, Building Management System (BMS), Energy Services and Building Services is essential
• Possess a valid driving license and be willing to travel for customer visits (transport allowance provided)