Human Resources Generalist

Job Purpose

We are looking for a proactive and hands-on HR Generalist to manage full spectrum of Human Resources functions for Singapore and Malaysia, combining both strategic HR partnership and end-to-end HR operations. This role acts as the primary HR advisor to employees and line managers while ensuring smooth HR processes, statutory compliance, accurate HRIS data, and a positive employee experience.

The HRBP will deliver HR advisory support in areas such as performance management, talent review, employee relations, and workforce planning, while also managing operational responsibilities including payroll, onboarding, HR documentation, and HR system administration through SAP SuccessFactors.

Key Responsibilities

1. HR Operations

• Manage the full employee lifecycle including onboarding, confirmation, transfers, and offboarding (Exit Survey & Tax Clearance IR21)
• Prepare and administer HR documentation such as employment contracts, variation letters, confirmation letters, and resignation acknowledgements
• Maintain accurate employee records and ensure timely updates in SAP SuccessFactors
• Ensure data accuracy and consistency between HR systems, payroll, and finance records

2. HRIS & SuccessFactors Administration

• Act as the key HR user for SAP SuccessFactors, including:
• Employee Central data maintenance and audits
• Supporting goal setting, performance management, and talent review cycles
• Generating HR reports and data insights for management and regional HR
• Support system enhancements, user testing, and process improvements in collaboration with regional HR / HRIS teams

3. Payroll, Benefits & Statutory Compliance

• Manage end-to-end payroll processing for Singapore and Malaysia
• Ensure timely and accurate statutory submissions and compliance:
• Singapore: CPF, IRAS, MOM requirements
• Malaysia: EPF, SOCSO, EIS, PCB
• Administer employee benefits, insurance coverage, and leave entitlements
• Handle employee enquiries related to payroll, taxation, benefits, and leave

4. Recruitment & Onboarding

• Support recruitment activities including job postings, interview coordination, offer preparation, background checks and onboarding arrangements
• Partner with hiring managers to ensure smooth and timely hiring processes
• Coordinate pre-employment checks and onboarding programs for new hires

5. Employee Relations & HR Advisory

• Act as the first point of contact for employee and manager HR-related queries
• Support employee relations matters and escalate complex cases to Regional HR
• Ensure consistent and fair application of HR policies and practices
• Maintain proper documentation for employee relations cases

6. Performance Management, Talent & Succession Processes

• Coordinate annual performance management and goal-setting exercises
• Support talent review and succession planning processes
• Track timelines, documentation, and follow-ups with people managers
• Prepare HR reports and summaries for management review

7. Learning & Development Support

• Coordinate training nominations and training records
• Support rollout of regional and local L&D initiatives
• Liaise with external training providers and internal stakeholders

8. HR Policies, Compliance & Governance

• Support implementation and communication of HR policies and SOPs
• Ensure compliance with local labour laws and internal governance requirements
• Support HR audits and documentation reviews

9. Employee Engagement & HR Projects

• Support employee engagement activities, wellness initiatives, and internal communications
• Assist in organising staff events and engagement programs
• Participate in HR projects such as HR process improvement, automation, and system optimisation initiatives

Requirements

Education & Experience

• Degree in Human Resources, Business Administration, or related discipline
• Minimum 35 years of hands-on HR experience, covering full-spectrum HR operations
• Practical working experience with SAP SuccessFactors (Employee Central required; Performance & Goals / Talent modules preferred)
• Experience supporting Singapore and Malaysia HR operations is essential

Skills & Competencies

• Strong knowledge of Singapore and Malaysia employment practices and statutory requirements
• Experience working with payroll vendors and HR systems
• Strong attention to detail with good organisational skills
• Ability to manage HR operations independently with minimal supervision
• Proficient in Microsoft Office, especially Excel and PowerPoint

Personal Attributes

• High sense of ownership and accountability
• Hands-on, proactive, and adaptable
• Able to manage multiple priorities in a fast-paced environment
• Strong interpersonal and communication skills
• Professional, discreet, and trusted with confidential information

Role Fit

This role is suited for an HR professional who is:

• Already managing end-to-end HR operations independently
• Comfortable being the main HR contact for Singapore and Malaysia
• Experienced in using SuccessFactors
• Ready to provide continuity and stability as the HR function transitions