Human Resource Executive

Role

The HR Executive is a key enabler of the Caregiving Welfare Association's mission. You will manage the full HR life cycle from operations to strategic planning, specifically focusing on attracting, developing, and retaining the passionate talent required to enhance the quality of life for seniors and support caregivers. The role is crucial for ensuring a positive, compliant, and mission-driven work environment aligned with CWA's core values (Compassion, Integrity, Respect, Excellence, Trust).
Key Responsibilities

1. Strategic HR Planning & HR Projects

. Support the development and implementation of annual HR plans, manpower strategies, and workforce development initiatives.

. Talent Acquisition Strategy: Support talent acquisition strategies specifically targeting social service and eldercare professionals to meet programme manpower demands.

. Conduct HR data analytics (turnover, manpower needs, staff well-being data) to provide actionable insights for strategic decision-making and retention efforts.

. Participate in HR strategic projects (HR digitalisation, competency frameworks, job redesign, career pathways).

. Manage the workforce planning for staff aligned with programme needs.

2. HR Policy Development & Compliance

. Draft, review, and update HR policies and SOPs to ensure alignment with organisational values and Singapore employment regulations.

. Support policy research and benchmarking (e.g., Employment Act updates, PDPA, etc).

. Ensure HR processes and records meet NCSS/sector-specific audit standards and governancebest practices, particularly regarding staff welfare and employment grants.

. Maintain proper documentation for HR audits, filing, and compliance tracking.

3. Board & HR Subcommittee Support

. Coordinate Board and HR-related subcommittee meetings, including scheduling, preparing agendas, and taking minutes.

. Track follow-up actions and reports assigned during committee meetings.

. Prepare annual HR budget and reports for management, subcommittee and Board review. (headcount, turnover, training, and salary data).

4. Recruitment, Onboarding & Offboarding

. Manage end-to-end hiring for staff: job postings, screening, interviews, reference checks.

. Prepare contracts, onboarding packages, and conduct HR orientation.

. Coordinate offboarding: clearance, exit interviews, documentation.

. Maintain updated job descriptions and organisational charts.

5. HR Operations & Administration

. Maintain HR Systems, personnel files, and confidential documents.

. Manage HR letters, contract renewals, performance confirmations, and employee records.

. Support the administration of performance appraisal cycles.

. Track probation reviews, appraisal submissions, and development plans.

. Administer employee benefits, insurance, claims, and leave systems.

. Support the implementation of workplace safety policies and procedures.

. Assist in coordinating safety training, risk assessments, and incident reporting.

6. Employee Relations & Culture

. Foment a positive, compassionate, and high-trust work culture aligned with CWA's values. Serve as the primary point of contact for employee inquiries and promptly manage grievances and disciplinary issues with fairness and confidentiality.

. Plan and coordinate employee engagement events and staff wellness initiatives (e.g., stress management workshops, team bonding) to support work-life harmony.

7. Learning and Development

. Identify critical training needs with HODs to develop yearly L&D plans that include core competencies and staff career development pathways.

. Administer NCSS-funded training programmes and subsidies, maximising the use of sector resources for staff capability building.

. Support organisational capability-building initiatives (competency frameworks, staff engagement and self-development workshops, wellness programmes)

8. Other Duties

• Assist and support all ad-hoc events (including Centre activities and fundraising events) organised by CWA and/or third-party organisers when assigned, and assist in any other events of the CWA which may be held in the evenings and possibly on Saturdays, Sundays and Public Holidays.

Qualifications & Requirements

. Diploma or Degree in Human Resource Management,Business Administration or related field.

. Minimum of 3 years of hands-on, end-to-end HR experience. Direct experience in the Social Service Agency (SSA) sector or Healthcare is a distinct advantage.

. Experience in preparing HR reports or committee-level meetings is a plus.

. Proficient in MS Office (especially Excel for data analysis) and experience managing an integrated HRIS/Payroll system.

. Strong interpersonal and communication skills, with the ability to work with diverse groups.

. High level of integrity and ability to maintain strict confidentiality in handling sensitive employee and committee matters. Exceptional attention to detail and organisational skills.