HR Operations Manager

ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and has a global footprint with operations across ASEAN and wider APAC and Latin America it currently partners over 700 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce sectors. ADVANCE.AI has a global footprint across 12 markets in 3 continents.

ADVANCE.AI is part of Advance Intelligence Group, a Series D-backed Tech Unicorn valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has presence across South and Southeast Asia, Latin America and Greater China. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar,Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI.

Ranked among LinkedIn's Top 15 Startups in Singapore in 2022 (the third year in a row we've been on the list), we are partners with 700+ enterprise clients across Southeast Asia, South Asia and Mexico in sectors such as banking, financial services, fintech, payment, retail and e-commerce.

Advance Intelligence Group employees are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders
  
  

Role Overview

Manage HR Operations across multiple markets, ensuring efficient, accurate, and compliant execution of HR processes. The role focuses on payroll, tax, HR systems, audit, employee relations, and regulatory compliance, while driving process improvement, system integration, and operational efficiency.

Key Responsibilities

• Manage end-to-end HR operations, including payroll processing, tax calculations, statutory contributions, employee lifecycle management, and HR documentation.
• Oversee HRIS implementation, system migration, and integration projects, ensuring accurate data migration and smooth system transitions.
• Coordinate internal and external HR audits, maintain proper documentation and internal controls, and ensure compliance with local labour laws and regulations.
• Handle employee relations matters, including employee grievances, disciplinary processes, and HR policy interpretation.
• Maintain accurate HR data and reporting, including headcount, payroll costs, and other operational metrics.
• Identify opportunities to streamline HR processes, improve workflows, and reduce manual work through automation and AI tools.
• Collaborate with Finance, Legal, local HR teams, and external vendors to resolve operational issues and ensure consistent HR service delivery across markets.
  
  

What We're Looking For

• Around 10 years of HR experience, with strong hands-on expertise in HR Operations.
• Proven experience in payroll management, tax calculations, statutory compliance, and HR audits.
• Practical experience in HRIS implementation, system migration, or payroll system integration.
• Good understanding of employee relations and local labour regulations; regional Southeast Asia experience is preferred.
• Exceptional attention to detail and numerical accuracy, with a structured and process-oriented working style.
• Strong analytical and problem-solving skills, with the ability to handle sensitive data and manage multiple priorities independently.
• Experience in technology, fintech, or startup environments is an advantage.
• Familiarity with AI tools such as ChatGPT or Claude to improve HR processes and productivity.