HR Executive (Shared Services)

Job Role

We are seeking a detail-oriented HR Shared Services Specialist to support end‑to‑end insurance administration, work pass operations, statutory claims, and HR administration activities. This roleplays a critical part in ensuring accuracy, timeliness and audit‑ready controls across all entities.

Key Responsibilities

Insurance Administration (End‑to‑End)

• Manage employee insurance coverage including GHS/GMM, GPA, GTL, WICA and Group Business Travel insurance.

• Process policy updates for new hires, leavers and employee changes against master listing submit required updates via portals or through broker.

• Coordinate insurance claims, documentation submission and payout reconciliation with payroll and Accounts Payable.

• Maintain accurate insurance records, policy documents and claims trackers.

Work Pass Operations

• Manage end-to-end work pass processes (new applications, renewals and cancellations).

• Prepare and submit applications via MOM portals and coordinate medical, biometrics and card issuance.

• Monitor renewal timelines, arrange security bonds where required and track pass status.

• Maintain work pass records and trackers.

Government Leave & Statutory Claims

• Process government paid leave (GPL) and NS Make‑Up claims from submission to reimbursement.

• Ensure timely reconciliation and coordination with payroll.

Contract Renewals & Re-employment Administration

• Coordinate contract renewals and re-employment arrangements.

• Prepare HR letters and documentation, including contract renewals, conversion, resignation.

• Track medical scheduling and support related HR compliance requirements.

Payroll‑Ready Admin & Compliance

• Perform pre‑pay checks, including WICA/NS/LSA payouts, in line with payroll cut‑offs date.

• Support IR21 processes for foreigner/PR‑leaving cases, ensuring status updates from filing through tax clearance and salary release.

• Assist with HR administrative such as levy/union e‑forms, OT report packaging.

Ad‑hoc HR Administration

• Maintain HR trackers, records and documentation to ensure audit readiness.

• Maintain training records and trackers such as WSQ completions upload certificates to WRMS where required and maintain KPI logs.

• Assist in improving SOPs, documentation and operational processes.

Requirements

• 5 - 10 years hands‑on HR operations experience in Singapore

• Proficient in work pass administration experience (applications, renewals, cancellations)

• Hands-on experience with employee insurance administration (e.g. WICA/GTL/GPA/GHS/GMM)

• Familiar with Government‑Paid Leave and statutory claims processes.

• Experience with RRA processes and contract/letter preparation

• Comfortable working with trackers, SOPs and audit documentation.

• Familiarity with unionised environments is an advantage.

• Experience in shared services or multi‑entity environments is an advantage.

Key Competencies

• Calm under time pressure strong follow‑through proactive issue resolution.

• High level of discretion when handling confidential information high ownership and service mindset.