Assisting all administrative duties pertaining to Housekeeping Department.
Handling phone calls, liaise with guests and internal staff on their requirements or requests.
Account for all floor key-cards and phones. To check all key-cards at start of shift before issuance and end of shift To handle messages, enquiries and complaints from guests and staff.
Handling and record all lost and found items and channel all valuables to Executive Housekeeper.
Updating of hotel status, VIP, special guest requests into the system. To print Room Discrepancy Report to verify physical room status & reconfirm with Front Office.
Ensuring that all maintenance work order forms are promptly made out and followed through.
