Housekeeping Coordinator

Manage and coordinate all housekeeping desk operations and deliver guests services according to COMO Brand Standards and policies.

Tasks/Responsibilities:

. Understand the facilities, operating hours and services provided in COMO Metropolitan Singapore.

. Monitor and maintain standards in all desk controlled operations.

. Follow all Fire, Health and Safety, Hygiene Regulations, Security and Medical Emergency procedures.

. Prepare duty rosters on a monthly basis as fairly and cost effectively taking into consideration of their multi skill and occupancy level for that month.

. Control the issue and collection of all keys for all Housekeeping employees and to ensure signature and time is recorded in the Housekeeping book.

. Control the telephone system where applicable.

. Ensure the Room attendant sections are split fairly and credit system is honoured.

. Ensure open sections are split with care and give extra rooms as close as possible to their section.

. Inform Executive Housekeeper when employees are late for duty or called in absent.

. Prepare a list of departure, arrivals and any special requests for Floor Housekeepers when they report for duty.

. Handle all guest requests according to Leading Quality Assurance guides.

. Update the room status by telephone or computer and to be able to work with the computer efficiently.

. Respond promptly and politely to guest telephone enquiries, noting details and following up accordingly.

. Check with the Night Manager for no show, early arrival etc., before proceeding to split the sections.

. Handle minor complaints in a professional and courteous manner and forward any comments to Guest Service Agents. Update log for Executive Housekeeper.

. Refer all major complaints to the Executive Housekeeper or Assistant Housekeeper immediately.

. Maintain lost property records and store them securely.

. Maintain close contact with Engineering Coordinator in reference to maintenance repairs and out of order rooms.

. Work closely with the Front Desk in reference to arrivals and departures.

. Maintain accurate work records to be handed over before going off duty.

. Ensure that the Housekeeping office is neat, tidy and clean.

. Keep notice board up to date in Housekeeping office.

. To attend departmental meetings as required.

. Participate in training courses as required.

. Support and contribute to COMO's sustainability goals by implementing environmentally responsible practices within your roles and departments.