Supervise housekeeping operations to ensure cleanliness, orderliness, and compliance with standards across rooms, apartments, and common areas.
Inspect rooms and facilities before check-in and after check-out, follow up on defects, missing items, and coordinate replacements.
Handle guest and tenant complaints/requests promptly, delivering courteous and professional customer service at all times.
Manage manpower, schedules, supplies, and equipment to ensure adequate staffing and smooth daily operations while controlling costs.
Maintain accurate inventories and records, including assets, guest supplies, linens, promotional materials, and VIP/CIP guest details.
Coordinate check-in/check-out inspections and inter-departmental communication with Front Office, Concierge, Bell Counter, and vendors.
Train, guide, and evaluate housekeeping staff, recommend operational improvements, procedures, products, and equipment in line with standards.
Ensure safety, security, and compliance, including key control, fire and WSH regulations, vendor coordination, periodic deep cleaning, and other assigned duties.
Requirements
O-Level or above
At least 3 years of supervisory experience in Hotel Housekeeping
Possesses good leadership skills and knowledge of housekeeping of guestrooms and public areas
