Hotel Operations Manager

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott)

- Duxton Reserve, Autograph Collection Hotel (Marriott)

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott)

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

. Yellow Pot, Anouska's (Duxton Reserve)

. Shikar, Cultivate Cafe, Isabel Bar, Officers Mess Polo Bar (Maxwell Reserve)

. The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

. GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the Global Learning + Development tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

CORE WORK ACTIVITIES

Supporting Operations Team

. Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

. Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

. Assists in ensuring that the team has the capabilities to meet expectations.

. Leads by example demonstrating self-confidence, energy and enthusiasm.

. Assists employees in understanding guests ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

. Follows property specific second effort and recovery plan.

. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

. Takes proactive approaches when dealing with employee concerns.

. Extends professionalism and courtesy to employees at all times.

. Communicates/updates all goals and results with employees.

. Meets at least semi annually with staff on a one-to-one basis.

. Assists/teaches the team scheduling against guest and hours/occupied room goals.

. Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

. Provides excellent customer service by being readily available/approachable for all guests.

. Takes proactive approaches when dealing with guest concerns.

. Extends professionalism and courtesy to guests at all times.

. Responds timely to customer service department request.

. Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

. Assists in performing required annual Quality audit with GM.

. Ensures a viable key control program is in place.

. Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

. Interviews and assists in making hiring decisions.

. Receives hiring recommendations from team supervisors.

. Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

. Any other duties/tasks as assigned by management.