Job Description

About the role

As the Hotel Operations Manager, you will play a pivotal role in ensuring the smooth and efficient running of our hotel in the Chinatown Central Region. This full-time position will see you overseeing all daily hotel operations, from front desk management to staff supervision and guest experience optimization.

Key responsibilities

Manage and oversee all hotel operations, including front desk, housekeeping, and maintenance
Develop and implement operational strategies to enhance efficiency, guest satisfaction, and profitability
Lead, motivate, and provide training to a team of hotel staff to ensure exceptional service delivery
Monitor and analyse hotel performance metrics, identifying areas for improvement
Ensure compliance with relevant industry regulations, safety standards, and brand guidelines
Collaborate with other departments to coordinate hotel activities and address guest inquiries
Manage the hotel's inventory, procurement, and budgeting processes

About you

Experience in hotel operations management or a related field
Strong leadership, problem-solving, and decision-making skills
Excellent communication and interpersonal abilities to effectively interact with guests and staff
Proficient in hotel management software and data analysis tools
Thorough understanding of the hospitality industry, including trends, best practices, and regulatory requirements
Ability to multitask, prioritize, and work under pressure to meet deadlines