Hotel Operation Manager

Responsibilities

- Oversee daily hotel operations, including Front Office, Housekeeping, Food &Beverage, Engineering, Security and outsource managed services.

- Manage operational teams to ensure smooth operations and maintain high service standards.

- Monitor guest satisfaction and handle guest feedback and complaints professionally.

- Oversee staff scheduling, manpower planning and daily operational coordination to optimize workforce deployment.

- Supervise and mentor team members to maintain service quality, operational standards and productivity targets.

- Monitor operational costs and implement improvements to enhance efficiency and control expenses.

- Coordinate staff training, onboarding and performance monitoring.

- Liaise with contractors and outsourced service providers to ensure service quality and compliance with operational requirements.

- Identify and resolve operational issues promptly to minimize disruptions.

- Ensure hotel facilities, services and operations comply with company policies and safety standards.

- Respond effectively to operational emergencies, unexpected situations and manpower shortages.

- Maintain clear communication and coordination between operational departments and hotel management.

- Work closely with the Hotel Manager or General Manager to achieve operational goals.

- Perform other duties as assigned by management.

Requirements:

- Proven experience as Supervisor or similar role

- Experience managing multi-hotel operations will be an advantage

- Excellent communication and interpersonal skills.

- Organizational and leadership abilities

- Self-motivated with a results-driven approach

- Problem-solving skills