Role Overview
We are seeking an experienced Hotel Manager with a strong background in managing large-scale hotel operations within a global or recognized hotel chain. The successful candidate will be a proven leader who can uphold brand standards, drive operational excellence, and deliver an outstanding guest experience in line with international benchmarks.
Key Responsibilities
- Oversee and manage daily hotel operations, including front office, housekeeping, F&B, and guest relations.
- Ensure compliance with brand standards, corporate policies, and international hospitality regulations.
- Lead, mentor, and develop a diverse team to achieve service excellence.
- Drive operational efficiency and implement best practices across departments.
- Monitor and improve guest satisfaction scores, handling escalated feedback effectively.
- Collaborate with revenue management and sales teams to optimize occupancy and profitability.
- Develop and manage budgets, forecasts, and performance reports.
- Build strong relationships with stakeholders, including corporate headquarters, vendors, and local authorities.
Qualifications
- Bachelor's degree in Hospitality Management, Business, or related field.
- 10+ years of hotel management experience, with extensive experience in a large hotel chain.
- Demonstrated success in leading multi-department teams in high-volume operations.
- Strong knowledge of financial management, revenue optimization, and guest service strategies.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in hotel management systems and industry-standard software.
