Lead and oversee the full Food & Beverage (F&B) operations, ensuring all concepts, service delivery and guest experiences meet COMO's luxury standards.
Develop annual F&B budgets, manage monthly forecasts, and ensure effective cost control across all outlets.
Drive innovation and continuous improvement, elevating service standards and guest satisfaction.
Serve as the strategic business leader for the F&B division, collaborating closely with Sales & Marketing on sales strategies, pricing, promotions, and overall business performance.
Anticipate market trends and competitive challenges to proactively position the property for success.
Manage day-to-day operations while delivering on both short-term and long-term business objectives.
Establish, implement, and maintain standard operating procedures, service sequences, and operational policies.
Work collaboratively with department heads to meet hotel-wide objectives and uphold COMO brand standards.
Achieve and maintain excellent ratings across all dining concepts, including guest reviews and industry evaluations.
Lead recruitment, training, coaching, and performance development of all F&B team members, including service and upselling training.
Ensure full compliance with food safety, hygiene, and health regulations in all outlets.
Oversee and maintain inventory accuracy, purchasing processes, and equipment care.
Develop and manage a compelling beverage program aligned with budgeted cost targets.
Oversee VIP room amenities and ensure exceptional personalised service.
Stay fully proficient in all hotel systems to optimize operational efficiency.
Support COMO's sustainability initiatives through environmentally responsible operational practices.
Execute additional tasks or projects assigned by Management.
Requirements
Diploma or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
At least 5 years of progressive experience in hotel Food & Beverage operations.
Good leadership abilities with excellent communication, presentation, and interpersonal skills.
High energy, entrepreneurial mindset, and a collaborative team player.
Proficient in Microsoft Office and Point-of-Sale (POS) systems.
Good organizational and administrative capabilities.
Experience in launching or implementing new F&B concepts.
Solid business acumen, including budget management and Profit & Loss (P&L) experience.
