Hostess

Position Summary

The Hostess serves as the first point of contact for guests, responsible for creating a warm and welcoming environment. This role involves managing reservations, seating arrangements, and ensuring a positive dining experience through excellent customer service and communication skills.

Key Responsibilities

1. Guest Reception

. Greet guests warmly and professionally upon arrival.

. Confirm reservations and assist walk-in guests with seating arrangements.

. Escort guests to their tables and provide menus.

2. Seating Management

. Maintain and manage an organized seating chart.

. Ensure efficient seating flow during peak hours to optimize table turnover.

. Coordinate with servers to balance workloads and maintain smooth service.

3. Reservations and Waitlist

. Handle phone and online reservations, including confirming and updating bookings.

. Manage the waitlist during busy periods and provide accurate wait-time estimates.

4. Guest Assistance

. Answer guest inquiries about the menu, special events, or restaurant policies.

. Assist with special requests such as birthday setups or dietary accommodations.

. Handle any guest concerns or complaints with professionalism and escalate if needed.

5. Atmosphere and Ambiance

. Maintain cleanliness and organization of the entrance, waiting area, and hostess station.

. Ensure the dining area maintains a welcoming and presentable appearance.

6. Team Collaboration

. Communicate with the kitchen, servers, and management to ensure smooth operations.

. Support other team members during busy periods as needed.

Skills and Qualifications

. Strong interpersonal and communication skills.

. Excellent organizational and multitasking abilities.

. Professional and friendly demeanor.

. Ability to remain calm under pressure and handle challenging situations.

. Familiarity with reservation systems or seating management software is a plus.