Job Description

[Universal Studios Singapore, Singapore Oceanarium, Adventure Cove Waterpark]

The F&B Operations Executive is responsible for supervising front-of-house teams (one outlet), maintaining service standards, and ensuring an elevated guest dining experience. You'll play a key role in supporting team development, operational efficiency, and delivering high-quality food and beverage service.

Job Responsibilities:

Supervise, coach, and train team members to uphold service standards and perform suggestive selling techniques.
Provide excellent guest engagement while serving food and beverages.
Assist in the development and curation of the wine list, including wine pairing, recommendation, and decanting.
Operate cash registers, handle daily transactions, and ensure accurate records.
Support operational efficiency by monitoring service flow, stock replenishment, and cleanliness of service areas.
Support recruitment and administrative work
Address guest enquiries and service-related issues professionally to ensure satisfaction.
Participate in daily briefings and training sessions to ensure consistent service delivery.

Job Requirements:

Food & Beverage, Hospitality Management, or a related field.

Possession of WSET certification or equivalent is an advantage.
Preferably a minimum of 5 years of experience in hospitality/ QSR environments, preferably in reputable restaurants.
Prior supervisory or team-leading experience is preferred.
Proficient in Microsoft Office applications.
Good interpersonal, communication, and supervisory skills.
Strong kitchen leadership and manpower management capability.
Proficiency in POS systems, cash handling, and basic operational tasks.
High-volume operational management expertise.
Effective problem-solving and decision-making skills.
Strong organisational and time management abilities.
Ability to perform under pressure in a fast-paced environment.
Able to perform shift work, and willing to work during evenings, weekends and public holidays.
Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.