Job Description

We are hiring under Recruit Express headcount and you will be deployed to:

Location: Orchard
Salary: $2600
Working hours: 5 days (any 5 days from Mondays to Sundays)
0700 - 1630hr @ 1030 - 2000hr

Job Description:

. Prepare daily VVIP/ VIP listing and send to respective HODs and Senior Management
. Visit newly admitted patients and ensure patient's confidentiality at all times.
. Go the extra mile by offering assistance and recording feedback received
. Handle and provide service recovery for potential feedbacks/ complaints that are addressed
. Coordinate and conduct maternity webinars.
. Escalate crucial issues to Senior Customer Relations Officer (SCRO)/ Executive if beyond scope for service recovery
. Handle general enquiries such as queue filtering and manage billing matters . Perform bedside admission duties:
. Ensure Health Declaration form is filled out and escalate for medical attention when necessary
. Verify and key in patient data into system
. Advise patients on the mode of payment
. Follow-up with Drs and/ or clinic staff on completing admission information
. Any other ad hoc duties as assigned by supervisor

For interested candidate, please email your resumes to [Confidential Information]

Sunny Ng San Ni

Outsourcing Team

Recruit Express Pte Ltd (EA No. 99C4599)