Job Description

Job Summary

The Principal Business Planner serves as a strategic partner to the Director of Home Print Quality, helping translate organizational priorities into measurable outcomes. This role drives business planning, operating cadence, performance management, executive communications, and cross-functional alignment across product quality, customer experience, engineering, support, and operations teams. The position acts as a force multiplier for leadership by providing data-driven insights, identifying risks and opportunities, and ensuring disciplined execution of key initiatives.

Responsibilities

Lead annual and quarterly business planning, goal setting, and performance tracking for Home Print Quality.
Own organizational operating rhythm including staff reviews, business reviews, leadership meetings, action tracking, and executive updates.
Develop executive-ready narratives, presentations, dashboards, and decision briefs for senior leadership.
Drive KPI governance and performance measurement across quality, customer satisfaction, product performance, support experience, and operational excellence metrics.
Partner across Quality, Engineering, Customer Support, Product Management, Finance, and Operations to align priorities and drive execution.
Convert complex data into actionable business insights, recommendations, and strategic choices.
Identify emerging risks, dependencies, and execution gaps and facilitate timely escalation and resolution.
Support organization design, workforce planning, budget planning, and strategic initiatives as required.
Lead special projects that improve customer experience, quality outcomes, operational effectiveness, and business performance.
Leads and provides guidance and mentoring to less-experienced staff members to set an example of program management innovation and excellence.

Education & Experience Recommended

10+ years of experience in business planning, strategy, program management, operations, consulting, finance, or a related business function.
Demonstrated ability to partner effectively with senior leadership teams.
Strong analytical and problem-solving skills with experience building executive insights and business recommendations.
Experience establishing KPIs, dashboards, business reviews, and operating mechanisms.
Exceptional executive communication, storytelling, and presentation skills.
Track record of driving cross-functional alignment and delivering results in highly matrixed organizations.
Strong business and financial acumen with experience supporting strategic planning and investment decisions.
Proven ability to manage ambiguity, balance competing priorities, and independently drive execution.
Experience leveraging data and AI-enabled insights to improve business decision making.
Preferred: familiarity with product quality, customer experience, engineering, support operations, or technology businesses.

Preferred Certifications
Program Management and Quality Certification (Lean Sigma, ASQ etc.) preferred

What success looks like

Clear tracking of budget and business KPIs
Leadership has clear visibility to business performance, emerging risks, and strategic opportunities.
Decisions are supported by trusted data and actionable insights.
Critical quality and customer experience initiatives execute with discipline and transparency.
Cross-functional teams are aligned around common goals, priorities, and outcomes.
The Home Print Quality organization operates with rigor, accountability, and an effective executive cadence.