Social Media Top Team is a full service Online Marketing and Digital Public Relations firm dedicated to helping business owners grow their business to the next level by leveraging online video, social media and unconventional marketing strategies.
The Role
You Will Be Responsible For
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Identifying opportunities for new business development through following up on leads and conducting research on target clients.
- New business generation by meeting potential clients to understand needs and providing relevant solutions.
- Managing the sales process to close new business opportunities.
- Building strong relationships with the existing portfolio of clients.
- Meeting and exceeding weekly and monthly activity and revenue targets.
Ideal Profile
You Must Have
- You must have call center experience (6 months and above)
- Speak and write good English
- Your own computer, Microsoft office suite, telephone and reliable internet service
- Excellent computer and typing skills
- Good interpersonal and communication skills
- Must be well organized and detail oriented
- Be teachable
What&aposs on Offer
- Opportunity within a company with a solid track record of performance
- Attractive Salary & Benefits
- Opportunity to make a positive impact
