HNW Insurance | Assistant Manager, Customer Service

Join a globally established life insurer with a strong presence across Asia and expertise in High Net Worth (HNW) insurance solutions. This is an excellent opportunity for an experienced insurance operations or customer service professional to step into a highly visible role supporting HNW clients and intermediaries within a collaborative and fast-paced environment as an Assistant Manager.

Key Responsibilities

• Manage day-to-day servicing and policy administration activities for HNW life insurance policies
• Handle complex policy alterations, financial transactions, and operational approvals
• Manage customer and intermediary enquiries across multiple service channels, including complaint investigations and resolution
• Support regulatory, audit, and back-book review projects, as well as operational improvement initiatives
• Monitor service KPIs, turnaround times, quality metrics, and operational trends to identify improvement opportunities
• Partner closely with cross-functional stakeholders to enhance customer and intermediary experience
• Support team capability building, coaching, and process improvement initiatives
• Ensure full compliance with regulatory requirements, AML/CDD standards, and internal controls

Requirements

• Degree qualified with at least 8 years of experience within life insurance operations, customer service, or policy administration capacity
• Ability to read and communicate in Chinese to support Chinese-language documentation and client enquiries
• Strong understanding of life insurance products and policy servicing processes
• Experience handling HNW customers or intermediaries will be highly advantageous
• Knowledge of AML, CDD, and risk controls preferred
• Strong analytical and reporting skills with proficiency in Excel, PowerPoint, Outlook, and Word;
• Strong communication and stakeholder management skills with a customer-centric mindset

If you fit the requirements and it is the right role for you, apply now.

Only one slot remaining - Once the right person is shortlisted, the position will be closed.