Join a globally established life insurer with a strong presence across Asia and expertise in High Net Worth (HNW) insurance solutions. This is an excellent opportunity for an experienced insurance operations or customer service professional to step into a highly visible role supporting HNW clients and intermediaries within a collaborative and fast-paced environment as an Assistant Manager.
Key Responsibilities
- Manage day-to-day servicing and policy administration activities for HNW life insurance policies
- Handle complex policy alterations, financial transactions, and operational approvals
- Manage customer and intermediary enquiries across multiple service channels, including complaint investigations and resolution
- Support regulatory, audit, and back-book review projects, as well as operational improvement initiatives
- Monitor service KPIs, turnaround times, quality metrics, and operational trends to identify improvement opportunities
- Partner closely with cross-functional stakeholders to enhance customer and intermediary experience
- Support team capability building, coaching, and process improvement initiatives
- Ensure full compliance with regulatory requirements, AML/CDD standards, and internal controls
Requirements
- Degree qualified with at least 8 years of experience within life insurance operations, customer service, or policy administration
- Ability to read and communicate in Chinese to support Chinese-language documentation and client enquiries
- Strong understanding of life insurance products and policy servicing processes
- Experience handling HNW customers or intermediaries will be highly advantageous
- Knowledge of AML, CDD, and risk controls preferred
- Strong analytical and reporting skills with proficiency in Excel, PowerPoint, Outlook, and Word Exposure to Power BI is a plus
- Strong communication and stakeholder management skills with a customer-centric mindset
- Able to thrive in a fast-paced environment while managing multiple priorities effectively
- ALMI / ACS qualifications are advantageous
If you fit the requirements and it is the right role for you, apply now.
Only one slot remaining - Once the right person is shortlisted, the position will be closed.
