PURPOSE
Support and drive the delivery of strategic objectives and business plan through efficient and effective management of High Net Worth business. Support and implement the regional strategy for successful implementation strategic program of work. Participate in the development and execution of insurance service and marketing strategies to foster business line growth and customer relations.
KEY ACCOUNTAIBILITIES
- Work closely with the distribution and underwriting team to achieve productive targets and provide support to our distribution partners.
- Perform regular reviews on existing processes and enhance operations efficiency through process reengineering and automation.
- Support internal and external audits, and ensure identified gaps are closed properly within stipulated timelines.
- Reduce operational risk by setting standard operating guidelines, procedures and controls that are compliance to the Company's risk governance and philosophy.
- Support operations training to internal stakeholders and distribution partners.
- Handle escalated appeals, complaints and feedback.
- Deliver the Company's key performance indicators and strategic initiatives.
- Prepare regular management reports on HNW operations.
- Manage peaks & troughs by providing initiatives to prevent and clear backlog in processing of new business applications.
QUALIFICATIONS / EXPERIENCE
- Diploma or equivalent, having insurance certifications/qualifications will be an advantage
- Min 5 years of relevant experience in life insurance operations and HNW case management.
KNOWLEDGE, SKILLS & ABILITY
- Possess insurance knowledge including underwriting concepts, local practices, and processing
- Experience in developing automation requirements and implementing systems solutions
- Possess excellent analytical, communication and people relationship skills
