Hiring for Application Support Analyst- AWS Cloud Experience

Role and Responsibilities

. Improve IT Operation business process and documentations.

. Triage of issues, including logging, tracking, routing and categorizing of reported incidents and service requests.

. Support users and provide resolution for L1 issues, including common problem / issue in FAQ, inquiries and essential troubleshooting tasks.

. Managing of the service desk common mailbox.

. Prepare monthly report and support User Access Matrix review.

. Communication of operation matters to stakeholders (e.g. System downtime, New implementations)

. Years of Experience: At least 4 - 5 years experience in business analysis, system support, development, implementing system and maintaining IT systems

Requirements / Qualifications

Requirements / Qualifications

. Bachelor's degree in Computer Science, Information Technology, or a related field.

. Strong analytical and problem-solving skills.

. Excellent communication and interpersonal skills

. Ability to work collaboratively in a team environment.

. Have experienced in using AWS services.