Job Description

Job Summary

Assist the Restaurant Manager in overseeing daily restaurant operations to ensure smooth service delivery and operational efficiency.

Responsibilities

Oversee daily restaurant operations to maintain smooth service delivery and operational efficiency
Supervise and coordinate Front-of-House (FOH) staff to uphold service quality and operational standards
Monitor staff attendance, punctuality, grooming, discipline, and work performance to ensure compliance with company policies
Arrange shifts and allocate manpower based on business needs and reservation demands
Monitor customer service standards and professionally handle customer feedback, enquiries, and complaints to enhance guest satisfaction
Maintain cleanliness, organisation, and upkeep of dining areas, service stations, and restaurant facilities
Track daily sales performance, reservations, and operational reports to support business objectives
Coordinate with kitchen team to ensure timely food preparation and service delivery
Ensure compliance with food hygiene, workplace safety, and restaurant operating procedures to maintain a safe environment
Assist in staff training, onboarding, and performance development to build team capability
Monitor stock levels, service supplies, and inventory usage to minimise wastage and control costs
Support implementation of operational improvements and promotional activities to drive business growth
Perform additional operational duties as assigned by management

Preferred competencies and qualifications

Previous experience in restaurant operations or F&B supervisory roles
Supervisory or team leadership experience
Knowledge of food hygiene and workplace safety practices
Basic computer skills and familiarity with POS systems and restaurant reporting
Ability to work shifts, weekends, and public holidays
Strong communication, interpersonal, and problem-solving skills
Ability to lead, supervise, and motivate a team to achieve operational objectives
Strong organisational skills to manage multiple operational tasks
Customer-oriented approach to handle feedback and complaints professionally
Responsible, disciplined, and capable of making sound operational decisions
Ability to work independently and take ownership of daily operations

Key Competencies